Please follow the steps below fully (you cannot redeem your code on setup.office.com you need to follow the instructions below):
Remove any versions of Office you currently have installed as they can conflict – If you have any issues uninstalling yourself this page will help – https://support.microsoft.com/en-us/office/uninstall-office-automatically-9ad57b43-fa12-859a-9cf0-b694637b3b05
None of your files will be affected when uninstalling old versions of Office, files created eg Excel/Word documents will stay on your system and open on your new version when installed – Outlook emails and folders will automatically be picked up by the new version aswell.
We very often get questions from customers stating that Office 365 is opening, this is due to Office 365 still being installed on the system, please follow these steps to ensure Office 365 is not installed, Office 365 is often preinstalled on systems as a trial as well so please follow this even if you have never installed Office 365.
Choose your language and click the link to download the IMG file. The download process should start after clicking the link.
Here is a list of Microsoft official links to download the Office 2021 Professional Plus IMG file.
Choose your language, click the link to start the download and wait for the download to finish before mounting the file. It can take 10-20 minutes depending of your internet speed.
Depending on your browser and system settings you may see a message stating this file can harm your computer – this is due to the file extension of the file (IMG) this download is directly from Microsoft (can be confirmed via the download link URL) – you can safely click ‘Keep File’.
Mounting IMG file
The installer will choose the best Office version for your computer. However, if you want to force a 64-bit installation. You can do this by accessing the Office folder and running the file named Setup64.
After completing the installation process, reboot your operating system. When done, start one of the Office applications (Word, for example). After some seconds a new window will popup asking to enter the product key. Enter your product key and click the Activate Office button.
That’s all. Now you have your Office completely installed and activated. Enjoy your Office suite, please remember that Office 2021 installs each application so you won’t find a link for ‘Office’ on your system unlike Office365, you will instead have links for Word,Excel eg, you can find these by searching on your Start Menu as shown below: